WorldHost® Training Opportunities

WorldHost® Training Solutions

An initial consultation with one of our qualified trainers will provide us with a complete needs assessment. This helps us to continually focus on ensuring workshop content and activities are aligned with your organization’s values and requirements. We then incorporate examples specific to your organization, resulting in training which effectively hits your business target.

Foundations of Service Excellence

The Foundations of Service Excellence are the essential elements all frontline staff and managers can apply to deliver an exceptional customer service experience.

Fundamentals

A one-day workshop teaching front-line employees the skills and techniques comprising the basics of service professionalism.

The objectives of the Fundamentals workshop are to:

Provide an understanding of the importance of excellent customer service
Assist participants to communicate more effectively and efficiently with customers.
Assist participants to demonstrate their attentiveness to customer needs.
Provide participants with an understanding of the social and economic contribution of a healthy tourism industry.

Solving Problems through Service

A 2-3 hour workshop transforming front-line employees into effective problem-solvers.

The objectives of the Solving Problems through Service workshop are to assist your employees to understand:

The value of an anticipatory service approach.
How to use creative thinking in challenging situations.
How to say no graciously.
How to apply a problem-solving approach.

Frontline Management Solutions®

A one-day workshop for managers and supervisors to provide practical information assisting to develop customer service strategies for staff. Frontline Management Solutions® was created by Tourism BC with input from BC businesses in response to identified customer service training needs.

Frontline Management Solutions® provides tools and expert solutions to:

Choose the right person for the job

Motivate and keep good people

Be a role model for service

Manage change

Take a strategic approach to training and staff development

Create a positive environment for healthy employee morale

Learn from other successful BC businesses.

Participants are provided with a binder of practical professional tips, techniques and case studies, and a tool kit to guide you through:

Screening resumes and successful interviewing

Recognizing and rewarding

Gaining group participation

Correcting the positive way, and much more.